GET IN TOUCH

Fill in the form below and one of our friendly coaches will be in touch…

SKIP THE QUEUE...

✆ 085 837 5847

FAQ

COMPANY

What is THIRD SPACE SOCIAL?

(Formerly known as East Cork Hyrox). Third Space Social is what evolved from our first year. We are more than Hyrox, we are mainly a semi-private Strength and Conditioning gym with a big emphasis on the social side of training. We have also expanded physically. Our previous 2,000sqft space is now a 6,000sqft facility where we have added Pilates, Hot Yoga, Revelate and also an open gym space which is exclusive for our members.

You can call, 0858375847, email info@thirdspacesocial.com or submit a ticket to our Customer Success team who will get back to you within 24 hours. 

Bookings

How old do I need to be to use Third Space Social?

Due to the nature of Third Space Social, we like to protect the space for adults only, we do run kids and teens classes, but these are at designated times and only adults will be in the adults classes/open gym.

All sessions are booked through our app. You will also receive reminders to make sure you don’t forget about your next workout.
We understand better than anyone that, ‘things come up’. We do requite a 30 minute cancellation policy. This allows for members on waiting lists to get an opportunity to book in if waiting on a slot.

CREDITS

How does booking with credits work?
Depending on your package, you will have a designated amount of credits to use towards Strength and Conditioning, Pilates, Hot Yoga, Revelate and Hyrox sessions.
No, open gym is available as part of your membership. However we are members only, you must have an active membership to avail of open gym.
After your 28 Day Kickstart, you can decide if you want to stay on as a member. We offer:

1 Credit per week
2 Credits per week
3 credits per week
Unlimited credits

Contact info@thirdspacesocial.com for pricing.
When signing up to a credit pack, please note we operate a 30 Day Cancellation Policy. Meaning your account will be cancelled 30 days from your cancellation request.

You can cancel a session free of charge before 1  hours from your session start for a full credit refund as a Member.
‍

MANDATORY CANCELLATION POLICY
If you’re unable to attend your booking, you must cancel it, even if the cancellation window has already passed. Please note that cancellations made after the policy deadline will not be eligible for a refund or credit. Failure to cancel and not attending your booking may result in a No-Show Fee. Therefore, cancellations are required in all cases.

If you meet our Cancellation Policy, any credits spent will be refunded to your account to use for another session. 

Our booking system will automatically refun you the session to be used towards another class type.

No, we like to build a long standing relationship with our members, this helps us get to know you, know your goals and deliver you the best results. 

A drop in culture would damage what we are trying to achieve which is a friendly, dedicated fitness community.

You can divide the credit pack cost by the number of credits and then use that number to work out how much an individual session costs. We use this system to make it easier to manage the demand for different times and days.
If you are using all your credits and are wanting to train more, we can always bump you up a membership tier, this will also give you a lower cost per session.
Any unused credits will be lapsed and therefore means you will lose access to them once your expiry date hits.
We will freeze your account, this means you wont lose any credits and wont be billed while you are away. You can then jump straight back in without any admin issues once you are home from holiday.

BILLING

What payment methods do you accept
We only accept all major credit and debit cards such as Visa, Mastercard and American Express. We also accept Apple Pay and Google Pay.
You can add a payment method during the checkout process. This will save for future use.
You can delete a payment method during the checkout process or via the profile menu inside ‘Payment Methods’. Please note, you must have atleast one payment method on file at all times.
Go to ‘Credit History’, click ‘Credits’ and you can press ‘Download Invoice’ on your purchase to get a receipt.
Refunds can be reviewed on a case by case basis subject to the problem incurred. However, please note, we do not accept refunds unless under exceptional circumstances. If you’ve been issued a refund by Third Space Social please allow 3-5 business days for the banks to process.

ACCOUNTS

How can I close my account
You can close your account by email only at info@thirdspacesocial.com
Still have a question? Send us a message below

CONTACT US

  • Email: info@thirdspacesocial.com
  • Phone: 085 837 5847